Q:

What do I need to attend an eLearning session?

A:

To meet one of our tutors online, you'll need a computer with speakers and a microphone (we recommend a headset with a built-in mic). Click here to see an example.

You'll also need an Internet connection (we recommend high-speed broadband) and at least 256K RAM (What's RAM?). Frequent users may also find a graphic tablet helpful, though it is not necessary. Click here to see an example of a graphic tablet.

Q:

How to I enter an eLearning session?

A:

Once you schedule a session, a link will be emailed to the address you provide (be sure to enter your information carefully!). You can then click on that link to enter the session and meet your tutor.

First time users will also be emailed an overview of our service and will need to download a small application in order to run the software. (There are absolutely NO viruses or spyware associated with this download.) For that reason, we recommend first time users log-in at least 10 minutes before the session to allow for this download time.

Q:

Is this safe?

A:

Absolutely. We guarantee that all students will be meeting qualified, trained, and screened tutors who meet our highest standards of professionalism. Our eLearning program is dedicated to providing the same quality service that we've been providing since 1980.

Q:

What if I need to cancel my eLearning tutoring appointment?

A:

There is a cancellation period where you can cancel your scheduled appointment up to 4 hours in advance. If you need to cancel less than 4 hours prior to your appointment you will be charged.

Q:

I can’t find a tutor in the subject I need?

A:

If you cannot find the tutor you need using our online scheduling system then you can contact us to request a tutor and we will try to find one for you.

Q:

I can’t find the specific course I need help in?

A:

If your specific course is not listed, try to find the one that is most similar because our tutors possess a broad area of knowledge and they will most likely be familiar with your material as long as the courses overlap. If you cannot find anything similar to your course then please contact us and we will be happy to try and find someone for you.